Refund & Returns Policy
**Last updated: 25/03/2026
At *Makhanix (operated by Nexera Venture), we deal in **consumable food products (flavoured makhana)*. Due to hygiene, safety, and quality control reasons, our return and refund policy is strict and transparent.
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## Order Cancellation Policy
* Once an order is placed and *processing has started, cancellation is not allowed*.
* We do not accept cancellation requests after order confirmation.
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## Returns Policy
We follow a *No Return Policy* for all food products.
However, a return/replacement request will only be considered if:
* The item is *defective, damaged, or incorrect*, AND
* You contact us *within 24 hours of delivery*, AND
* You provide a *complete unboxing video*
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## *Mandatory Unboxing Video Requirement*
To be eligible for any return or replacement:
* The parcel must be shown *sealed with the shipping label clearly visible*
* The video must show *complete unboxing in one continuous recording (no cuts or edits)*
* The product condition must be clearly visible
⚠️ *Without a valid unboxing video, no claims will be accepted under any circumstances.*
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## *Eligibility Conditions (if applicable)*
If your request is approved:
* The product must be *unused and unopened*
* Packaging must be *intact with original seals*
* Item must be in the *same condition as delivered*
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## Damaged / Wrong Item
Please inspect your order upon delivery.
If you receive:
* Damaged product
* Incorrect item
* Missing items
📩 Contact us within *24 hours* at: *[info.makhanix@gmail.com](mailto:info.makhanix@gmail.com)*
Late claims will *not be accepted*.
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## Non-Returnable Items
Due to the nature of our products, the following are *not eligible for return*:
* Opened or consumed food items
* Products without original packaging
* Orders without unboxing video proof
* Sale/discounted items
* Gift cards
* Custom or bulk orders
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## Exchanges
We do *not offer direct exchanges*.
If your return is approved:
* You may place a *new order separately*
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## Refund Policy
Refunds are only applicable in *genuine cases of damage, defect, or incorrect product*, subject to verification.
If approved:
* Refund will be processed to the *original payment method*
* Timeline: *7–10 business days*
* Bank processing time may vary
If you have not received your refund after *15 business days*, contact us at:
📧 *[info.makhanix@gmail.com](mailto:info.makhanix@gmail.com)*
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## Important Note (Read Carefully)
* Makhanix products are *food items, and once shipped, **returns are restricted for safety reasons*
* Minor variations in taste, texture, or seasoning are *not considered defects*
* We reserve the right to *reject any claim that appears fraudulent or non-compliant*
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## Contact Information
*Nexera Venture (Makhanix)*
📧 [info.makhanix@gmail.com](mailto:info.makhanix@gmail.com)
📍 71/C Netaji Subhas Road, Kolkata – 700001, India